日本と海外をつなぐクラウドソーシング

Greatcuts By Angelo Justin

Receptionist

2012/01～ 2013/01

I used to work as a Receptionist on a high-end salon I'm the one in charge setting appointments answering cascading work as well. I really loved working as a receptionist aside from I enjoy talking ti different people I also learned a lot of things. A receptionist is often the first business contact a person will meet at any organization. It is an expectation of most organizations that the receptionist maintains a calm, courteous and professional demeanor always, regardless of the visitor's behavior. Some personal qualities that a receptionist is expected to possess in order to do the job successfully include attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability

Timberland Sports and Nature Club

Banquet Sales Coordinator

2013/03～ 2013/08

Banquet Sales coordinator with this one I'm the one in charge with coordinating with different department I also do setting appointments. I’m the one routing the orders to different departments. And on the day of the event I'm the one in charge, making sure that the event will run smooth we handle social gatherings and meetings as well. Responsible to meet, make introduction and ensure that all arrangement and requirements are gathered with the function host prior to function. Read and analyses Banquet event order Banquet Function Plan to gather guest’s requirements, determine proper set up, buffet, audio visuals, time line and give attention to any special guest needs.

Teleperformance Phil

Technical Support Represantative

2014/04～ 2016/02

I got my first BPO job as a Technical Support representative way back 2014. Basically, the task of Technical support is to just troubleshoot the device or equipment of the user but with us we also do billing explanation and up selling. Technical support may be delivered by the different technologies depending on the situation. For example, direct questions can be addressed using telephone calls, Online chat, Support Forums, E-mail or Fax; basic software problems can be addressed over the telephone or, increasingly, by using remote access repair services; while more complicated problems with hardware may need to be dealt with in person. Most of the time we are handling irate customers who are pissed with the services or product that they have. 8hours of explaining to them the policy and the type of service that they have. It a very challenging role because not everyone will accept the truth. So, we also need to be very convincing so that we can pursued our customers.

Wipro

Service Desk Analyst

2016/08～ 2017/07

Then opportunity knocks there is a good offer from another company as a Service Desk analyst with this one we are not agent anymore, we are now assisting the staff of the account its self. We enable and unlock their application accounts. but most of the time if we can’t do anything we just catch and dispatch. We used mainframe and desktop application. The Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation,maintenance,education, implementation and documentation of a variety of software and hardware technologies using remote communication or through phone to the client or the end user. Being a serving desk is not an easy job too. We should identify which department is right for their concerns. Sometimes we also answer E-mails and chat but most of the time were on phone. Most of the people were talking are professionals to and there is a tendency that they are so demanding we must deal with that and just assist them with their concern. There are times also that users are having problem changing their password. So, we also take remote session on their computer and we will be the one navigating it.