日本と海外をつなぐクラウドソーシング

ADT HOME SECURITY SERVICES

OUTBOUND SALES AGENT

2012/09～ 2014/09

• Full time dialing as an Outbound Sales Agent
• Promote Home Security systems to prospect that they can use in case of emergencies such as burglary, home invasion, and thieves.
• To ensure the quality of calls before forwarding it to the closer sales department.

AT&T UVERSE BLUE

INBOUND CUSTOMER SERVICE REPRESENTATIVE

2014/10～ 2015/10

• Inbound Customer Representative receiving calls from customers with billing and service concerns.
• Resolving customer billing issues and promoting telco products such as subscription upgrades, add-on entertainment, and wireless devices.
• Ensure the quality of the calls and customer satisfaction before closing the call.

BAJENTING TICKETING SERVICES

CUSTOMER SERVICE REPRESENTATIVE

2015/11～ 2020/03

• Answering customer’s inquiries via call, text, Facebook Page messages, and email.
• Resolving customer’s issues in reservation and travel packages.
• Provide customer’s travel package quotations, sell additional service or upgrade such as airport transfer, tour activities, and private transportation service with a tour guide.
• Process customer’s reservations in Airline, Hotel, Resort, and leisure activity in a specific place or destinations.

THIRVYLIAN TRANSPORT SERVICES

CUSTOMER AND SALES SUPPORT

2020/04～ 2020/11

• Promoting the transport service thru social media and sending email to clients to offer a transport service in their company.
• Answering customer’s inquiries via call, text, email and Facebook messages.
• Process vehicle reservation, route and destination, and driver designation.