日本と海外をつなぐクラウドソーシング

Capital One Bank, N.A. Philippins

Senior Operations Representative

2016/11～ 2017/05

Managing and answering all customers concern for their credit cards, bank accounts, mortgage and auto insurance. Providing outstanding customer service.

Convergys Philippines

Customer Service Representative

2015/03～ 2016/06

Retentions Team: Providing better options for customers who are about to leave and looking for a better promotions, specials, offers and loyalty discounts. Customer Care Specialist: Raising and resolving all of the customer’s complaints in regards to the experience they have and whatever things they want to discuss about their contract.
Billing Specialist: Providing crystal clear information about their bill (eg. disputes, credits discounts).

Tech Support: Providing technical assistance over the phone via remote access.
Sales Support/Preactivation Team: Providing order status, product deliveries and activating customer’s new services for mobile prepaid and postpaid and even telco services such as land line and DSL.

TELEPERFORMANCE Philippines

Customer Service Representative / Sales Associate / Tech Support Specialist

2012/11～ 2015/01

Sales Specialist: Dealing and closing sales for an inbound support hotline.
Once became TOP SALES agent for the month of April 2014

Billing Specialist: Providing crystal clear information about their bill (eg. disputes, credits discounts).
Tech Support: Providing technical assistance over the phone via remote access.
Sales Support/Preactivation Team: Providing order status, product deliveries and activating customer’s new services for mobile prepaid and postpaid and even telco services such as land line and DSL.

ASSURANT BPO Solutions, Inc.

Content Writer / SME / Admin

2012/01～ 2012/11

- Content Writer: Writing product descriptions for products and creating the outstanding selling lines. Processing product listing such as image uploading, content writing and proof reading for all E-commerce company such as Ebay, Amazon, Alibab and many more.
- Admin Staff: Recording processed orders in a daily, weekly and monthly basis.
- SME (Subject Matter Expert) : Coaching and giving standard training for all new hires.

AMDATEX Corporation

Data Encoder / Q.A.

2006/11～ 2010/03

Data Encoder: Processing data records for real estate documents and creating rules and policies such as arbitration, land easements, covenants, SPA, Warranty Deeds and Deeds of Trust.
Checking customer’s background and giving them approval based on their eligibility and history.

Data Analyst (Q.A): Double checking all the processed documents in a daily, weekly and monthly basis for quality assurance.