日本と海外をつなぐクラウドソーシング

Amazon

Customer Support Specialist

2016/08～ 2017/12

Customer Support Specialist
Amazon
Tasks:
▪ promptly answering and solving our customers' issues, requests and questions in: e-mail, chat and
phone
▪ managing and solving customer complaints
▪ usage of internal support tools to respond properly to customers in accordance with our procedures

AIVI (NGO)

Trainer/ Teacher/ Moderator

2015/01～ 2017/12

▪ coordinating a group of people to organize a club
▪ teaching Japanese language to a mixed-level group
▪ using active learning methods (dialogues, role plays, etc.)
▪ sustaining training sessions in English and Spanish
▪ improving and perfecting team work strategies
▪ accommodating new members