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shamiulhaque
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Identified
- Bangladesh
- Favorites : 0 Results
- Skills
- Website Content
- Article and Text Writing
- Blog Writing
- Editing and Amendment
- Email Response Handling
- Customer Service & Support
- Questionnaire and Research
- Interview
- Other Business Supports and Questionnaire
- Last Login : 2017-04-27
- Member Since : 2017-04-27
Career
Description
Telenor, Norway based
customer experience expert
2008/12～ 2016/06
Rollout customer centricity program in all service touchpoints (GPCs, call center, Digital platform – Website, MyGP app, Webchat)
Give strategic direction to Grameenphone management to drive customer centricity based on Customer Insights
Big data analysis to establish correlation with Brand NPS, Revenue and Churn model
Facilitate training on Customer Experience, Culture and Mindset
Consultant for commercial business circles to formulate long term strategies for NPS improvement in territory level –
