日本と海外をつなぐクラウドソーシング

Telenor, Norway based

customer experience expert

2008/12～ 2016/06

 Rollout customer centricity program in all service touchpoints (GPCs, call center, Digital platform – Website, MyGP app, Webchat)
 Give strategic direction to Grameenphone management to drive customer centricity based on Customer Insights
 Big data analysis to establish correlation with Brand NPS, Revenue and Churn model
 Facilitate training on Customer Experience, Culture and Mindset
 Consultant for commercial business circles to formulate long term strategies for NPS improvement in territory level –