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jgacote
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Other Photo, Picture, Voice, Audio, and Voice
- Email Response Handling
- Customer Service & Support
- Transcription
- Data Entry
- Last Login : 2017-07-28
- Member Since : 2017-04-17
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Data EntryDesired remuneration price3,000 yen to 10,000 yenI got this experience while working as Customer Service Associate for 2 call center companies. Data Entry covered updating customer account information - names, address, phone number, item ordered and other relevant information. We always make sure that this job is done in a timely manner as in our job, we're trained to chat to maximum of two customers at the same time.
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Customer ServiceDesired remuneration price10,000 yen to 50,000 yenI was a former Customer Service Associate who handled US accounts for Telecommunications (Verizon) and Footwear Manufacturing Company (Nike). Within this, I was able to process not only customer concerns but also, data entry, email sending - all of those are done in a timely manner. During my tenure as an agent, I was also given awards for producing outstanding survey scores.
Telecommunications account (Verizon)
- Respond to customer inquiries, requests and orders in a timely manner.
- Update or encode information to the customer's account.
- Basic Troubleshooting to the customer's account or device.
- Find out the root cause of the customer's account problem.
- Provide quality customer service to every customer and take ownership to their account case.
Footwear Manufacturing Company (Nike)
- Assist in choosing or giving product recommendation based on each consumer’s need and preferences.
- Update in latest promotions, locate store addresses, check product availability, etc.
- Give every consumer updates regarding their order (status, current location and other changes)
- Create ticket for consumer’s concern that needs Tier 2’s attention.
- Process rightful price match and refund
- Support every consumer’s concerns, requests and/or inquiries.
