ポートフォリオ

Data Entry

ビジネス・営業・マーケティングデータ入力・データ作業データ入力

希望販売価格3,000円～10,000円未満

I got this experience while working as Customer Service Associate for 2 call center companies. Data Entry covered updating customer account information - names, address, phone number, item ordered and other relevant information. We always make sure that this job is done in a timely manner as in our job, we're trained to chat to maximum of two customers at the same time.
Customer Service

ビジネス・営業・マーケティングビジネスサポート・アンケート Eメール対応サービスカスタマーサポート

希望販売価格10,000円～50,000円未満

I was a former Customer Service Associate who handled US accounts for Telecommunications (Verizon) and Footwear Manufacturing Company (Nike). Within this, I was able to process not only customer concerns but also, data entry, email sending - all of those are done in a timely manner. During my tenure as an agent, I was also given awards for producing outstanding survey scores.

Telecommunications account (Verizon)
- Respond to customer inquiries, requests and orders in a timely manner.
- Update or encode information to the customer's account.
- Basic Troubleshooting to the customer's account or device.
- Find out the root cause of the customer's account problem.
- Provide quality customer service to every customer and take ownership to their account case.

Footwear Manufacturing Company (Nike)
- Assist in choosing or giving product recommendation based on each consumer’s need and preferences.
- Update in latest promotions, locate store addresses, check product availability, etc.
- Give every consumer updates regarding their order (status, current location and other changes)
- Create ticket for consumer’s concern that needs Tier 2’s attention.
- Process rightful price match and refund
- Support every consumer’s concerns, requests and/or inquiries.

日本と海外をつなぐクラウドソーシング

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