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petem
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- チェコ共和国
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- 最終ログイン : 2017-04-21
- 登録日 : 2017-04-21
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CV Resume製作日数300日間希望販売価格500,000円以上
Petr Mares
2314/15 Sobeslavska
Praha 3 13000
420-725439439
marespetr1974@email.cz
Experience Characteristics summary :
Excellent knowledge in Telecommunication and chat as a customer service/care(14years/\french-English))agent, web marketing, 3D modeling Architecture, and business Management.
Experience
Jan 2013. - Jan 2017
Blue Link International Prague Czech Republic
Customer Relationship management adviser ( French and English ) | Blue Link International
Customer Relationship management Adviser for Air France, KLM and Delta Airlines.
1)Providing customer support in the reservation unit. Booking/changing flights for travelers, answering questions about airline regulations. Help customers make travel plans, and work with computers to resolve problems Knowledge of Alcyon and Oscar software.
2)Customer Care representative . Apr14-present Assisting passengers and resolving issues with delayed, lost, or damaged items. Also working in the claims department, Validating claims and file closures. knowledge of various softwares such as World Tracer, Fidelio ,Fenix,Windows 7,X-Lite for home office,MS Outlook, Microsoft Word,Agent desktop. less
FEB 08.-Sept 11
American Express Of Canada Markham On
Bilingual customer care professional (CCP) Financial Services
1.Ensuring premium Credit card servicing by promptly and accurately responding to customer enquiries
2.Also acting as a consultant to clients by promoting features, services and benefits that might be of interest and to also evaluate and analyse account information and recommend tailored business solutions to cardmember.
3. Escalation department. Resolving sometimes complex and problematic issues. All type of enquiries were handled such as fraud or account related dispute cases.
Knowledge of multiple Financial Softwares programs.
jun-02 Oct-12 (Part-Time)
Service Intelligence (Mystery Shopper) MSPA Program ID: 459877( Silver Certification)
Quality Control
Strategically Visiting Business location and pose as a regular shopper to evaluate the Customer service experience and to Monitor and Record to measure quality of service, or compliance with regulation, or to gather specific information about products and services, Staff friendliness,Number of staff touch points throughout location,Sales techniques,Product knowledge,Wait and service times,Site cleanliness,Store layout, Merchandising,Promotional efforts.
SEPT 08 - present
secondlifeplatform technology
3D modeling freelancer
1-sculpting 3D creations usingÿ Polygons,NURBS,Subdivision surface and brush sculting techniques.
2-Web Marketing ,advertisement and photography management
Oct.04-FEB 08
Ministry of Health Toronto On
Bilingual customer service agent
1.Inbound and Outbound calls related to the Senior Drug Program.
1.Data Entry, Assessing applications.
1.Filing, reports and other clerical duties.
Awards & Certificates
1.Super host Certificate awarded by the BC Tourism of Canada.
2.Appreciation in customer service Certificate awarded by Primerica Financial Services.
3.Policy in Customer Service Certificate awarded by Primerica Financial Services.
4.Loma University of Texas, Insurance Business Certificate
5.BST-Certificate awarded by the police Academic course. Security pre-licensing program.
6.TVS-TV. Certificate in Arts.
7. Certificate of Accomplishment awarded by the International Library of Poetry for being selected for publication in the compendium of Poetry" The best Poems and Poets of 2007 "
Interests
reading, playing chess,numismatic,3D design creations.
Keyword summary
I speak, read and write in both French and English. I also speak Czech.
Microsoft Word, Excel, Internet knowledge.
