日本と海外をつなぐクラウドソーシング

- Wave Valedictorian and Most-Improved, VFT
- Certification of Appreciation for exceeding all Manila CIT process metrics
- Managed a high-volume workload within a service level-driven environment. Resolved an average of 150-200 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Became the lead “go-to” person for new agents and particularly challenging calls as one of the company’s primary floorwalkers for new and established employees.
- Helped company attain the highest customer service ratings (as determined by external auditors) - earned excellent marks in all categories including communication skills, listening skills, problem resolution and politeness.