Crowdsourcing Workshift > Search Freelance > csterrazola
csterrazola
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Other Data Entry
- Last Login : 2017-01-15
- Member Since : 2017-01-15
Professional Experience
- Wave Valedictorian and Most-Improved, VFT
- Certification of Appreciation for exceeding all Manila CIT process metrics
- Managed a high-volume workload within a service level-driven environment. Resolved an average of 150-200 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Became the lead “go-to” person for new agents and particularly challenging calls as one of the company’s primary floorwalkers for new and established employees.
- Helped company attain the highest customer service ratings (as determined by external auditors) - earned excellent marks in all categories including communication skills, listening skills, problem resolution and politeness.
