日本と海外をつなぐクラウドソーシング

A managing analyst with a modest amount of practical and technical knowledge in MS Office and Visual Basic for applications as well as fluency with best practices within WFM resulting from a tenure of 7 years in the BPO industry with the last 6 focused on, real-time adherence, performance analytics and WFM. Familiar with CMS, Avaya IQ, Five9, Blue Pumpkin, PHP, MySQL, ezCRM, zurmo, OrangeHRM and relative CRM and WFM tools. Handled, supervised and managed a start-up company spearheading workforce management, reporting and real-time adherence.

Active and hands-on, research and detail oriented, accustomed to long working hours and the pressure of data accuracy. I come with a proven track record in training WFM talent and the research and development of relevant workflows of complicated business models with multiple moving parts, over several sites or LOBs of more than one client or organization.