日本と海外をつなぐクラウドソーシング

Japanese Technical Specialist Team Lead
Computer Science Corporation
• Maintain SLA resolving client quires by phone and emails
• Supporting user for Manulife and GE japan user
• Resolving issues about Lotus notes and other MS office tools
• Password resets for RSA token, Active Directory, Lotus notes and other security ID
• Handling Level 2 Support ticket using Remedy, SM7, Mainframe USD tickets.
• Monitoring servers alert in Control M, and Solaris support

Japanese Desktop Support Specialist (Team Leader)
Polaris Singapore
Duties and Responsibilities:
• Monitor evaluate team performance.
• iPhone/iPad, PC and Monitor inventory
• Lotus Notes application support
• All PC issues support ( Windows 7 and Windows XP)