Crowdsourcing Workshift > Search Freelance > memsapungan
memsapungan
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Email Marketing
- Personal Assistant
- Email Response Handling
- Customer Service & Support
- Web Search
- Data Entry
- Others
- Last Login : 2016-04-03
- Member Since : 2016-04-03
Professional Experience
A professional whose areas of expertise includes but not limited to: customer service, customer support, technical support, data entry, collections knowledge and chemistry.
I have a strong customer service skill. This was enhanced by working in a BPO for the past 6 years. I started as a Customer Service Specialist which mainly focuses in providing Customer Satisfaction and I have been a good contributor for improving CSAT (Customer Satisfaction) scores in the program i worked for. I experience working with third party British and American clients as well.
Currently, I am working as a Transition Coach/Trainer for a third party American Client who handles mortgages in the US. I facilitate training in a classroom setting to develop agents' customer service and collection skills. I also provide coaching to agents, determine their opportunities, create smart action plans and track their progression.
