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CecilCalderon
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Available to work
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- Job History(F) : 0 Results
- Philippines
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- Skills
- Other Administration, Management, and Test
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No Description - Last Login : 2016-01-06
- Member Since : 2015-12-28
Professional Experience
I managed a 24x7 service desk operations providing IT support service to multi-national users, using ITIL framework. I handled maximum 25 people, which is a mix of 1st and 2nd level support. Support scope includes access management, systems monitoring, admin/application support for SAP Basis, Master Data Management, Salesforce, EveryAngle, Livecompare, Service Manager and other specialist and productivity applications.
I also got a hands-on experience on application management and support for MS Service Manager, MS Dynamics AX (Supply Chain and Financial Modules), Timekeeping, Payroll, off-the-shelf applications and in-house custom applications.
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