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vinyangavian
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No Description - Last Login : 2015-05-28
- Member Since : 2015-05-28
Professional Experience
Dianne Loraine F. Reyes
English Teacher
Quality Assurance Analyst - • Supports reps in handling technical issues and enhancing customer service.
• Extensive and first-hand experience in developing action plans to enhance several customer experience metrics such as FCR, CSAT, and Net Promoter Score.
• Quickly and effectively provide high level analysis for Operations team’s KPI metrics thru RCA and DMAIC approach.
• Maintain quality control/satisfaction records by complying to QA’s core processes (BEST QA)
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