日本と海外をつなぐクラウドソーシング

Dianne Loraine F. Reyes
English Teacher
Quality Assurance Analyst - • Supports reps in handling technical issues and enhancing customer service.
• Extensive and first-hand experience in developing action plans to enhance several customer experience metrics such as FCR, CSAT, and Net Promoter Score.
• Quickly and effectively provide high level analysis for Operations team’s KPI metrics thru RCA and DMAIC approach.
• Maintain quality control/satisfaction records by complying to QA’s core processes (BEST QA)