日本と海外をつなぐクラウドソーシング

Experience in the last 8 years with customer service, focused on the telesales segment. Previously in my position as Lead Facilitator in Worldwide Omnichannel Solutions and BPO provider, I was responsible for delivering, structuring and organizing training curriculum for new employees, refresh and capabilities training.

As International Host, I was responsible in MSC Cruises to greet and socialize with guests, and also make any kind of communications between the Departments to passengers in order to create their greatest and unforgettable vacation's memories.

Knowledge and experience with the document translation, realtime translation, tourism, hotel, IT, Sales, negotiation, PDCA cycle and andragogy teaching methodology.
I lived for 12 years in Japan, where I was able to acquire a wealth of knowledge.
Certificate in Japanese language proficiency and advanced English.