日本と海外をつなぐクラウドソーシング

• Knowledge about customer service applications from administrative to technical procedures including telecommunications (mobiles) , airline (reservations to ticketing), cable and data services
9 years experience in business outsourcing bpo
• Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
• Responded promptly and answered/resolved customer inquiries and complaints.
• Kept records of customer interactions and actions taken, including transactions, comments, inquiries and complaints