Crowdsourcing Workshift > Search Freelance > janisiancruz
janisiancruz
Send Message
-
Available to work
- Appraisal :
- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Other Business Services
Language
Tagalog (Mother tongue)English (Business level)
- Last Login : 2021-08-08
- Member Since : 2020-05-07
Professional Experience
Customer Service Professional with 10+ years of experience in handling phone/chat/email support, and product management in the offshoring industry/home-based setting.
SKILLS:
* Customer Service/Satisfaction/Retention (Phone, Email, Chat Support)
* Handling people (Hiring, Onboarding, and Training, Team management, Coaching)
* Resolving complex issues quickly, handling customer complaints, and winning customer loyalty.
* Quality monitoring and coaching customer service agents.
* Property management using Property Management Software (Guesty, Tokeet, Hostify, and BeyondPricing)
* Project management (Monday.com, Trello)
URL
入力されていません。
