日本と海外をつなぐクラウドソーシング

I’ve been working in a BPO industry since 2006 so handling customer questions and concerns in a timely and professional manner has been part of my everyday life.
I have been promoted to a Quality Evaluator position and this led me to gain more experience when it comes to handling customer experience. Aside from taking in calls, I get the opportunity to listen to agent’s calls and get more prospective on an evaluator’s point of view.
While I've been handling inbound and outbound calls, I was also fortunate enough to be trained and to support our back office team and digital assistance team. I have experienced providing customer service via account management and handling escalations via mail. Also, I was given an opportunity to handle email support; we handle account escalations by replying thru email.
On the side, I do transcription to one of the most popular transcription platform online. I do this at home.