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xbox
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Site Administration and Management
English (Business level)
- Last Login : 2019-12-30
- Member Since : 2019-12-30
Professional Experience
I am Engr. Noel Ferrer, a Microsoft Certified Professional with 20 years of experience as a Technical Support Specialist. I am confident that my knowledge and skills as a Technical Support Specialist and IT Technical Help desk would be an asset to your team.
I was part of the first point of contact for all employees and business partners as an IT Help desk. I assisted our clients and employees through phone and remote access using MSCCM, VNC, and Team Viewer application. I created tickets for all calls and incidents reported and took responsibility for the task assigned to me. If remote access is not an option, I made sure I escalated the issue to the next level of support who will handle the dispatching of an Engineer to the site.
