日本と海外をつなぐクラウドソーシング

I am Engr. Noel Ferrer, a Microsoft Certified Professional with 20 years of experience as a Technical Support Specialist. I am confident that my knowledge and skills as a Technical Support Specialist and IT Technical Help desk would be an asset to your team.

I was part of the first point of contact for all employees and business partners as an IT Help desk. I assisted our clients and employees through phone and remote access using MSCCM, VNC, and Team Viewer application. I created tickets for all calls and incidents reported and took responsibility for the task assigned to me. If remote access is not an option, I made sure I escalated the issue to the next level of support who will handle the dispatching of an Engineer to the site.