日本と海外をつなぐクラウドソーシング

Hi there! I am looking for a freelancing job that would fit my qualifications. I have more than 10 years of customer service experience. My 6 years experience with JP Morgan Chase Bank handling 50+ customer interactions per day both for Debit card and check forgery claims. Giving detailed, personalized, friendly and polite service has resulted me receiving a 100% customer satisfaction survey all throughout. I have received several commendations from customers as well as bankers. I have exhibited time management skills as i am always on top of my scorecard in handling calls without compromising customer service. I also took the responsibility and made sure the team passed the metrics. Trained to utilize tools such as Fraud Services Department and Consolidated Claims System to file claims, MS Excel, Microsoft Word, PowerPoint and more.

Currently i keep myself busy with learning the virtual assistant task as well as digital marketing.