日本と海外をつなぐクラウドソーシング

With my almost 12 years in the BPO industry, I honed my expertise, skills, and qualifications in the field of operations, quality, administration and facilities from the different programs and accounts that I had been an employee, covering technical support, customer service, travel and e-Commerce (Product Listers and Graphic Designers). I held positions from a rank and file to a Managerial position for the customer service role until last year wherein we had managed the stores of our client via Amazon, eBay, and Shopify. We had responded to all client-based emails in Gmail and Zendesk, processed all customer service-related concerns to eBay – America and Europe, responded to Negative Customer Reviews, turn positive customer comments to positive customer reviews.