日本と海外をつなぐクラウドソーシング

Research & Data Entry: Google Suite, MS office 365 suite, Linkedin, MS Office (Word, Excel, Powerpoint, Access, Publisher).

CRM Management: Salesforce, Agile

Communication Tools: Skype, Slack, Google Hangouts, Ring Central, Loom, Sharepoint FB messenger..

Zendesk Specialist: Customer Service for Voice/Phone & Chat.

Email Management: Gmail/Google Suite, Outlook 365/Exchange Server.

Currently a part time research specialist and CRM Manager for a Real Estate Company in Boston, MA. Also a Customer service support for a US ESA Company.

10+ Years working experience with a BPO Company (Convergys/Concentrix). Supported Comcast Cable company with Voice/Phone, Chat and email. Started as a Technical support representative for 2 years, then promoted to Floor support for 2+ years that led to a higher promotion as a team leader for 6 years.

Prior experience to BPO & Freelance was a Computer Hardware & Software Technician for 6 years