Crowdsourcing Workshift > Search Freelance > jnebria
jnebria
Send Message
-
Available to work
- Appraisal :
- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Telemarketing and Tel Sales
- Personal Assistant
- Email Response Handling
- Customer Service & Support
- Data Entry
- Data Gathering
- Data Cleaning
Language
English (Like a native speaker)- Last Login : 2019-03-29
- Member Since : 2019-03-29
Professional Experience
Performance Development Coach / Team Leader
Manages performance of a team consisting of 15-20 representatives to maximize performance and improvement focusing on Quality and Productivity metrics as imposed by clients through:
• Conducting coaching sessions to review agents' trends in performance and quality behaviors, root cause analysis to aid agents in the creation and implementation of SMART Action Plans.
• Coordinates with Performance Analysts to discuss agents' quality behaviors to reinforce and redirect.
• Partners with Team Leads in driving team performance through effective strategies and game plans.
URL
入力されていません。
