日本と海外をつなぐクラウドソーシング

I am a Customer Service Representative for the past 10 years and Workforce Management Analyst for 3 years. I have intensive background with Customer Service, Sales, and Marketing.

*Customer Service Support for Billing and Technical Issues
*Executive Escalations Support for Telecom Companies
*Email Management and Chat Support
*Cold Email Marketing
*Outbound Telemarketing and Sales
*Lead Research and Lead Generation
*Product Research through ZIK Analytics
*Real Time Monitoring using Genesys, Nfocus, Verint Tool
*Scheduling and Staffing Projections background using Genesys and Verint tool
*HR coordinator