日本と海外をつなぐクラウドソーシング

A dynamic professional with 25 years’ of experience in Customer Service Operations, Receivable Management, Retention, Training and Quality. I am Proficient in managing & leading teams for running successful customer service operations. I am experienced in managing backend operations, complaint management and SLA adherence. I have Significant experience in implementing Six Sigma initiatives, projects to improve Service Quality and automation of simple and routine tasks.

Customer Service Operations
 Managing customer service operations, conceptualising & implementing short / long term plans; managing teams with focus on achieving revenue targets & service delivery metrics.
 Supervising backend operations pertaining to Inventory, Billing, Distribution, and Documentation.
 Identifying improvement areas & implementing measures to maximise customer satisfaction levels.
 Churn management
 Automating routine tasks and reducing TAT