クラウドソーシング ワークシフト > フリーランスを探す > ChristopherDcruz
ChristopherDcruz
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ヒンディー語 (日常会話レベル)
タミル語 (日常会話レベル)
- 最終ログイン : 2018-07-04
- 登録日 : 2018-07-04
自己紹介
A dynamic professional with 25 years’ of experience in Customer Service Operations, Receivable Management, Retention, Training and Quality. I am Proficient in managing & leading teams for running successful customer service operations. I am experienced in managing backend operations, complaint management and SLA adherence. I have Significant experience in implementing Six Sigma initiatives, projects to improve Service Quality and automation of simple and routine tasks.
Customer Service Operations
Managing customer service operations, conceptualising & implementing short / long term plans; managing teams with focus on achieving revenue targets & service delivery metrics.
Supervising backend operations pertaining to Inventory, Billing, Distribution, and Documentation.
Identifying improvement areas & implementing measures to maximise customer satisfaction levels.
Churn management
Automating routine tasks and reducing TAT