日本と海外をつなぐクラウドソーシング

• Operational and Performance Management - 12 years of operational "Customer Service" experience in Tech, Billing, Collection, and Fraud (Support mediums – Email, eSupport (Chat) and Phones).
• Accounts Reconciliation – More than 14 years of experience in handling and resolving high level customer complaints which lead to customer satisfaction and settlement of accounts.
• Financial Report (Historical Accounts Analysis/Top Delinquent / Paying Clients- Corporate Accounts). Monitor delinquent accounts through Credit Management System and treat them based on the end-to-end bill follow-up cycle and parameters, ensuring that defined timeline is strictly followed.
• Talent Management - Handles short training/cascades for newly hired agents ( from 3rd party collection team) - business process, email etiquette etc.)
• Data encoder – accurately encodes new application in the system