Recently worked in Sports Betting Industry William Hill Online for 7 years in Risk Management team, 2 years as Team Manager/Leader, 2 years as Shift Manager, 3 years as Fraud and Risk Analyst directly working to Trading Director on both offshore account UK and AU division. 4 years in Advance Contact Solution as Tech Support Analyst for Verizon Account ( 2 years as Tech Analyst and 2 years as Order Resolution Group Officer- handled escalation for dispatch technician to expedite client internet connection issues.