日本と海外をつなぐクラウドソーシング

(Technical Support Representative)
Duties and Responsibilities:
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more. Research required information using available resources.