日本と海外をつなぐクラウドソーシング

Project Build Company Ltd.

Warranty Coordinator / Project Secretary

2014/02～ 2017/08

(Warranty Coordinator)

• Lead Customer Response Team
• Manage customer communication on all service campaigns
• Manage customer quality disputes to achieve resolution
• Facilitate service/warranty meetings
• Customer visits on field follow
• Lead customer surveys
• Seek new opportunities to improve our warranty processes
• Manage global warranty policies and manuals
• Ability to communicate, both written and verbal with suppliers and clients.
• Accurately maintain company records and documents in accordance with policies and
• procedures.
• Coordinate training and communications to customers, employees, and suppliers.
• Aid in adjudication of customer warranty claims
• Special projects as assigned.


(Project Secretary)

• Provide full secretarial and admin support to the project team and department to ensure the smooth running of the department operations
• Maintain records of Engineers and assist in their movements
• Take minutes of meeting and maintain records for the operations and project team
• Develop and maintain document control processes for the efficient management
• Maintain a proper and user friendly filing and document control system for recording and tracking of all documents for the project team and department
• Support the officers and project team in daily admin roles and assist to keep stock of stationary supplies for the department
• Perform data-entry, recording, printing and filing duties
• Undertake any ad-hoc admin projects/duties as required
• Coordinate travel arrangements inclusive of air-ticket, hotel accommodation, visa
arrangements, claims etc.
• Assist to check and verify staff claims and invoices for project team
• Prepare and raise purchases requisition for purchase of office equipment for new staff