日本と海外をつなぐクラウドソーシング

TaskUs

Customer Service Representative

2016/10～ 2017/03

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments
• Listen and respond to customers’ needs and concerns
• Provide information about products and services
• Take orders, determine charges, and oversee billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help

RCBC Bankard Services Corporation

Chargeback Specialist

2012/09～ 2016/07

Evaluate Disputes
Merchant Training and Development
Monitor Trends and Risks
• Responsible for investigating and reversing credit card charges disputed by the account holder.
• Processes refunds to the merchant or cardholder
• Tracks chargebacks and refers fraudulent activity to the appropriate department.

Equicom Savings Bank

Chargeback Specialist

2011/04～ 2012/09

• Responsible for investigating and reversing credit card charges disputed by the account holder.
• Processes refunds to the merchant or cardholder
• Tracks chargebacks and refers fraudulent activity to the appropriate department.

Banco de Oro

Service Assistant L4

2009/05～ 2010/09

• Handles accurate and timely recording of all merchant details in the Daily Maintenance Transmittal Report used as reference of merchant file set-up and maintenance.
• Generates merchant letters and correspondences based on Daily Maintenance Transmittal to report and ensures distribution to Acquiring Sales delivery to merchant.
• Handles and monitors set up of internal codes for use in various file updates such as centralized delivery of payments, maintenance of multiple merchant discount rates, account officer’s code, merchant’s mall locations and other file related set up.
• Handles monitoring, timely requisition and distribution of supplies, decals, merchant giveaways and marketing materials to Acquiring sales and/or Internal users.
• Assists in merchant record safekeeping and filing in systematic manner.
• Coordinates with IT, AFD for the workstations, network access for the new hires.
• Performs adhoc tasks that may be assigned by supervisors.

BookAds

Email / Customer Service Management Support

2017/11～ 2018/10

I was an Email Customer Management Support for BookAds. I handle email concerns from authors and managing their ads via Amazon Kindle.

REI Network LP

Real Estate VA

2018/05～ 2018/10

Manage your social media - social media can help you land more clients and get more people to your next open house. Leave that up to a pro.

Post and design ads - to help you maximize your time and focus on other important things that concerns your company.

Verify and setup the appointments with the buyer/seller - your assistant will be the one to contact all your clients through phone or email to ensure the date and time of your appointments.

Study property’s deed and ownership - assistants also conduct research about the properties and the owners, verifying legal information and records.

Checking landmarks and establishments in the area - to keep your clients knowledgeable and this is also to help you profile the right clients to the right properties.

Proofread documents and various paperwork - from following up for this certification, or that document from the mortgage broker, there is always paperwork to be done, and documents to review and proofread.

Posting Ads on Craigslist - this can take a lot of time, but somebody has to do it!

Updating listings - listing must be up to date and all info current. This takes a lot of time, and its the perfect thing to outsource to a Real Estate VA.

Responding to email inquires - Realtors get a ton of email. You might need someone to help you get through it all!

Appointment settings - its never easy staying on top of your schedule. As a Realtor you are being pulled in a thousand different directions at once. A Real Estate VA can help you stay organized like never before.