日本と海外をつなぐクラウドソーシング

Bayer Argentina SA

On Site Tech Support Specialist

2016/10～ 2017/04

*Prepare, assign and provide support to corporate devices such as laptops, desktops, cell phones (Android-iOS), and iPads, among others
*Configuration and support related with all applications used within all areas of the Company.
*Infrastructure: Wi-Fi connectivity and connectivity via Ethernet.
*VPN connection using Cisco Any Connect.

Next-play/Gaming ventures Argentina.

Administrative Ssr. (Temporary job)

2015/11～ 2016/03

*Stock control.
*Send and receive parts to build gaming items, as well as the items already built.
*Contact the clients to send them the bills. Agree on payment terms.
*Keep control of company’s unpaid bills.
*Gather information and calculate the fiscal debts of both companies since 2010.
*Get to an agreement to pay the owed bills to the AFIP, AGIP, SUSS, among others.

Philip Morris Int.

Product Quality Panel Coordinator.

2014/10～ 2015/10

*Creation of projects according to the product quality attribute that the employees will test. As this was a global project I managed to gather the required information to handle and master the use of the PMI´s required tools and excel graphics and calculations. With my efforts I was able to increase the number of employees participating in my staff, from 7 to 65.

Stefanini IT Solutions.

IT Specialist (for Petrobras, SC Johnson, 3M & Philip Morris International)

2012/04～ 2014/07

*Provide local and remote desktop support for the company´s worldwide locations. *Troubleshoot network connectivity, network printing and user access issues.*Installation and configuration of the company´s business applications.
*During the transition to the SCJ account, I worked along with the on-site tech team, on fixing hardware issues, reimaging computers, replacing hard drives and recovering its information, among other tasks.

Avaya SRL.

IT Help Desk Analyst

2010/09～ 2012/07

*Provide local and remote desktop support for corporate headquarters and the company’s worldwide locations
*Trouble shot network connectivity, network printing, and user access issues.*Installation and configuration of Avaya’s applications. *ABM of users using active directory.
*Play a key role in ensuring a proficient workforce and significantly reducing system downtime.
*With tier 2 agents’ guidance and my self-driven personality, I reached one of the top CSAT and FCR averages of the APAC and EMEA shift.

Teletech Enterprises

Customer care affiliate at Time Warner Inc.

2009/10～ 2010/10

*Provide general technical support assistance, as well and general customer inquiries.
*Knowledgeably provide information on new products and services.*Utilized call center support applications to access information and assist customers.

Hong Kong Commercial & Financial Group - Thonet and Vander

Trilingual Executive Secretary

2008/12～ 2009/12

*Report directly to both the Chief Financial Officer and the Chief Executive Officer, this last one was located in China.
*Collaborate with various levels of management to gather information pertaining to key issues –Customs office requirements to import the company´s products from China and to export them from Argentina to our international customers-
*Act as liaison between management and field sales personnel to ensure proper communication.
*Collaborate with printers on the design and printing of logo changes, letterhead, envelopes, business cards, literature, presentation folders and product line inserts at agreed-upon rates.
*Communicate with external contacts to handle properly direction of business relations and distribution of company literature. Follow through with meeting arrangements as needed.
*Coordinate the interviewing process between management and ‘new hire’ candidates; Assist out-of-town candidates with travel, hotel, and car service arrangements.
*Organize details of off-site functions and new products’ launching involving participants’ availability, menu choices, travel arrangements, and material preparation, i.e. correspondence, charts and slide presentations.
*Process expense reports and invoices reflecting proper adherence to company budget codes.
*Keep records of new products sales; send financial report to both the Chief Financial Officer and the Chief Executive Officer on monthly basis.
*Maintained attendance records of 15 departmental personnel.
*Develop and update an Operations Manual to have the information and materials organized.

Surganics Argentina

Bilingual Executive and Administrative Secretary

2007/01～ 2008/12

*Report directly to both the Chief Financial Officer and the Chief Executive Officer.
*Communicate with external contacts to handle properly the direction of business relations and distribution of company literature. Follow through with meeting arrangements as needed. Provide full administrative support to the Controller of Finance, managers, and direct reports.
*Organize details of meetings, agendas, travel arrangements, itineraries, and expense reports. Handle the inventory and requisitioning of supplies adhering to a limited budget. Responsible of fiscal and tax obligations of the company. Send monthly detailed expense reports.

Teleperformance USA

Dell Customer Care Supervisor

2003/01～ 2005/12

*Report directly to Dell´s site manager in Argentina.
*Report number of hours work per agent per month.
*Calculate performance bonus for each agent.*Report and track leave of absences.
*Call handling quality analysis.*Customer satisfaction surveys analysis.
*Coach agents in order for them to improve their call handling quality and metrics, after a deep analysis of the calls, most commons mistakes, and attitudes.
*Keep a record of recurring technical failures or issues, in order to provide a feedback to the management team to improve our service.

Instituto Cultural Británico

English language Professor

1995/12～

English language teaching and coaching, from young learners to business people