日本と海外をつなぐクラウドソーシング

Rarejob Philippines

Online tutor

2012/03～ 2017/07

• Conducts online tutorials to Japanese and Brazilian students who want to learn English language
• Provides assessment and evaluation on every student’s progress on English proficiency

SUTHERLAND GLOBAL SERVICES

Resolutions Agent

2008/06～ 2011/04

• Provides phone and email support handling more advanced level two contacts such as : Locked and Limited Papal Accounts, Unauthorized Account access, reports of stolen credit card and bank account use, buyer disputes, reversed payments and Seller Protection policy and Credit card charge backs
• Communicates to customers on behalf of Paypal’s back office Risk Departments like the Account Review, Compliance, AUP, Chargeback and Account Takeover
• Provides first call resolution of customer’s issue and in so doing deliver the highest level of customer service

NCO GROUP / RMH TELESERVICES ASIA PACIFIC INC

Customer Service Specialist

2007/12～ 2008/02

• Responds to incoming customer billing inquiries by following techniques provided and approved by training
• Effectively handles incoming customer call/e-mail inquiries within established periods
• Basic comprehension of the product.


• Tracks and reports processes aimed at identifying specific service issues resulting in quick resolution of identified issues
• Deals and coordinates with co-agents, client callers and operations/production/team managers

Responsibilities (Sprint Telesales):

• Requires selling or up-selling skills
• Handles customer’s inquiries about the plan and phone services
• Processes orders for both new and existing customers
• Checks eligibility service of customers for upgrade, replacement or activation of mobile phones
• Basic comprehension of the product.