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suzyannes
職歴
詳細
Convergys
Technical Support Associate
2015/02～ 2017/03
• Provided best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the phone.
• Listened attentively to customer needs and concerns; demonstrate empathy.
• Troubleshoot customer issues related to internet broadband, modem, router, mobile phones, email, etc and resolve complaints.
• Confirmed customer understanding of the solution and provided additional customer education as needed.
• Worked in a 24x7 work environment; rotational /night shifts and no fixed weekly offs.
• Awarded as the top agent multiple times in the work period
• Achieved customer satisfaction rating of 100% within three months
