日本と海外をつなぐクラウドソーシング

Prestige International Akita BPO Campus

Associate/ Claims Adjuster/ Customer Service/ English Trainer/

2010/11～ 2015/11

• Claims adjuster
• Negotiates a cashless medical service
• Sends out documentation for claims
• Provides guarantee letter
• Submits end of day report to the manager
• Case management using Salesforce
• Team Manager for Concierge Team for Chartis Concierge UK

Teleperformance Global Customer Relationship Management

Subject Matter Expert/ Team Manager - Adobe (EMEA, APAC, USA)

2009/04～ 2010/11

• Handles 5 teams composed of 5 to 20 agents handling different portals of communication such as phone, email, chat and case management.
• Ensure that SLA is met.
• Handles escalation calls.
• Mentors the team
• Perform a quality monitoring
• Resolves issue that may arise

24/7 Customer Philippines, Inc.

Financial Service Representative (Level 1)

2007/06～ 2008/06

• Works in a team of financial services
• Provides customer service.
• Collects outstanding balance of consumer services to avoid loss and prevent debts.
• Performs risk analysis.
• Performs minimal troubleshooting

Eperformax Contact Center Phils.

Email & Phone Support (Level 1) – PayPal (Ebay) (USA)

2006/10～ 2007/05

• Performs Fraud detection transactions
• Provides outstanding customer service
• Analyzes transactions from sellers to buyer.
• Answers phone call and email in a timely manner