日本と海外をつなぐクラウドソーシング

Transcom

Technical Support & Customer Service Representative

2012/04～ 2014/06

 Duties and Responsibilities:

o Provided technical support on cable, internet and telephony service.
o Assisting customers regarding billing explanations.
o Setting Appointment for technician installation and repairs.
o Upgrading or Downgrading Customers Plan.
o Extracting and encoding data for reports and other updates to be implemented.
o Giving the performance and goals being required by the client in a daily basis.
o Taking note of new issues and raising it up in meetings for analysis & resolution.
o Giving customers a simple and clear walkthrough with the resolution for their issue.
o Meeting target expectations, daily, weekly and monthly.
o Closing sales everyday to generate revenue greater than the clients standards.

 Technologies used:

o Company programs and applications intended to assist customers
o Microsoft Office Applications 2010
o Telephone; AVAYA (Hardphone & Headset)
o Windows 7 & UP Operating System, 4GB Ram, Intel Core i3 Quadcore processor
o Cable boxes for TV
o Various types of modems and cable chords
o Telephone and other cable wires

Teletech

Technical Support Representative, Customer Service Representative, Sales Rep.

2015/03～ 2015/10

 Duties and Responsibilities:
o Provide client support and technical issue resolution via E-mail, phone and other electronic
medium.
o Configuration of client’s equipment to connect to the Internet via modem/DSL router.
o Configure software to connect to Internet application servers.
o Provide training to clients in the use of system and applications as related to internet.
o Obtain general understanding of OS and application operations related to accompany offered
services.
o Identify and correct or advise, on operational issues in client’s computer systems.
o Perform creation of new accounts using company provide software tools.
o Other duties as assigned.