日本と海外をつなぐクラウドソーシング

Cambium Networks

Tele-Partner Account Manager

2016/10～

• Partner Recruitment and Activation
• Partner Enablement and Management
• Partner Business Development - Wireless Network

Hewlett Packard Enterprise

Inside Partner Business Manager (iPBM)

2016/01～ 2016/06

• Partner Enablement and Development
• Partner Management
• Pipeline and Forecasting
• Customer and Partner Experience

Microsoft

Microsoft Cloud Trainer I MPN Partner Support I APGC

2015/02～ 2015/12

My role is being a super trainer covering Commercial (MCP and MCT) and Microsoft Partner Network, with pinpoint focus on Microsoft Cloud Solutions--Office 365, Microsoft Azure, CRM Online, and Microsoft Intune.

It is my job to get the Partner Support Team ready for partner questions about Microsoft Cloud as inclusive benefits of their MPN membership. Training also covers Cloud Solution Program (CSP), Office 365 Commerce Billing and Support, Online incentive eligibility and processes, partner tools and resources, and partner readiness.

Here goes my duties and responsibilities:

1. Facilitate training utilizing a variety of delivery formats
2. Attend all required TTT sessions and provide feedback to Microsoft on course development
3. Attend monthly cadence calls with Microsoft training managers
4. Deliver monthly calendar of training events scheduled for the support center
5. Provide Microsoft training management regular training implementation reports
6. Deliver new hire training and learning measures for both new hires and update training
7. Deliver ongoing training to existing CSRs
8. Deliver both soft skills and product training

Microsoft

Microsoft Tele-Partner Account Specialist

2012/09～ 2015/01

Assist committed Gold competency Microsoft partners to consume the approximately, according to International Data Corporation (IDC), US$320,000 in value benefits from Microsoft Partner Network

As a Microsoft partner account specialist, I'm the partners' one-stop-shop to maximize their partnership through:

1. MPN benefit utilization
2. MPN membership administration
3. Training and readiness
4. Building connections within Microsoft ecosystem
3. Driving partners awareness via newsletters--multiple sources
4. Active partner program participation
6. Opportunity management in sales CRM
7. Incentive enrolment and claims

I concurrently facilitated trainings to Regional Service Center (RSC) representatives on MPN, including program changes and updates, internal tools and processes.

Microsoft

Microsoft Partner Network (MPN) Representative

2010/06～ 2012/10

Provided solutions to partner queries on Microsoft Partner Network membership requirements and renewal, software licenses and online benefits access, MSDN subscriptions, Microsoft program/events participation, Channel Incentives, Microsoft Cloud Solutions (Office 365, CRM Online, Windows Azure and Windows Intune), Microsoft Certified Professional (MCP) certifications, technical, and sales and marketing resources.

I had the opportunity to pioneer and lead a group of representatives to drive partner onboarding to Cloud Programs and drive sales of Office 365:

Microsoft Cloud Ignite Campaigns

1. Managed the Australia outbound initiative to drive Partner enrolment to Microsoft Cloud Programs: Cloud Essentials and Cloud Accelerate Program
2. Managed the Australia, New Zealand, and India outbound initiative to drive usage and sales of Office 365
• Managed representatives for the call down
• Provided Microsoft Cloud program training to the selected representatives for the campaign
• Prepared document references like partner-ready decks, email templates, call scripts, and reporting templates
• Calibrated agent calls and provided feedback on strengths and areas of improvement
• Prepared daily, weekly, and monthly production reports

Teletech

Healthcare Correspondence, Provider Claims and Benefits Advisor

2007/01～

Review and quote member benefit coverage under the HMO or PPO healthcare plan
Review, quote, process and/or re-route healthcare provider claims

St. Michael School

High School Teacher

2006/04～ 2007/03