日本と海外をつなぐクラウドソーシング

Kinetic IT (supporting INPEX) (Perth, Australia)

Senior Service Desk Technician

2014/01～ 2015/09

Supervised, managed and guided the Service Desk team.

Provided technical assistance to INPEX users through phone, email and remote support.

Produced daily statistic and ensured goals and deadlines are met.

Translated Japanese to English for team members.

Wrote procedures and manuals to assist all team members, present and future.

Utilised ServiceNow, Windows7, Active Directory, Exchange management console, MS Office (Word, Excel, Powerpoint) and supported other softwares (SAP related softwares)

Tang Computers (Perth, Australia)

Wireless Coordinator, Sales and Support

2010/06～ 2012/03

In Charged of UBIQUITI wireless antennas:
- Managed orders online, walk-in and phone orders.
- Assisted customer with sales and technical enquiries.
- Configured UBIQUITI devices, provided supported and troubleshooting.

In-house and remote support:
- Provided IT support through phone calls, emails or walk-in customer.
- Guided customer step-by-step on various set up procedures.
- Coordinate and ensure that all support/service job's deadline and goals are met

Perth Convention and Exhibition Centre

Food and Beverages Attendant

2009/03～ 2010/07

- Customer liaison
- Organised individual functions according to itinerary
- Ensured customers were satisfied with the service provided
- Served food and beverages
- Took note of each customer’s dietary requirements
- Serving customers in events such as weddings, meetings, graduation ceremonies, exhibitions and other events.