日本と海外をつなぐクラウドソーシング

SynerG Outsourcing Incorporated

Project Representative/ Quality Control Agent

2014/08～ 2017/01

Assess and segregate different kinds of calls based on the criteria set before each and every client.
analyze numerous numbers of calls with quality in a limited time.
monitoring the performance, review calls processed by our member.
provide accurate feedback for Facilitating improvements.
Formulate action plans to address and relieve the team of its issues and concerns.
Perform various Administrative duties in order to maintain and surpass dogmatic Standards.
Pushes the team to strive for Optimum Resolution.