日本と海外をつなぐクラウドソーシング

Teleperformance Inc.

Elite Desk Representative - Expedia US

2017/01～

Cater to Expedia US Gold Plus Members, AARP and TAAP customers
Handle inquiries and concerns in terms of flight, hotel, car,activity and package bookings.
Process changes and cancellations for all products
Handle airline schedule changes and look for alternate flight options for customers
Coordinate with different airlines, hotel and car vendors
Assist in Expedia points redemption and adjustment
De-escalate and exhaust all available options and benefits to resolve customer concerns

Manulife

CSR Canadian Group Benefit Dental Div.- Manulife Canada

2016/03～ 2015/11

Handle inquiries and concerns in terms of Manulife dental coverage and insurance claim from Dental Providers and Plan Holders in Canada

MyOutDesk, Inc.

Independent Contractor - Virtual Assistant for Real Estate Brokers in US and Canada

2015/08～ 2013/04

General admin task, social media posting of listed properties, website data management, contact database management, general transcription of audio and video files, set up and confirm appointments for Sellers, Buyers and Real Estate Brokers

Morgane

Account Manager

2015/06～ 2010/03

Services: Internet and IPTV Services to 5 and 4 Star Hotels in the Middle East

Independent Contractor - Market Researcher

Independent Contractor - Market Researcher

2010/03～ 2008/02

Work as per project basis from 2008 to 2010 in Dubai, United Arab Emirates under the following companies:

Market Researcher - Ethos Consultancy LLC, Dubai, UAE www.ethosplc.com
Methodology: Face-to-face Interviews
Target Respondents: Walk-in Customers and Users of Services/Products

1. Prime Minister Customer Service Satisfaction Surveys done in the following government offices:
- Dubai Immigration
- Ministry of Finance
- Ministry of Foreign Affairs
- Emirates Post
2. EMPOST Emirates ID Implementation Customer Satisfaction Survey
3. SONY Memory Stick Customer Satisfaction Survey done in Jumbo Electronics Showrooms
4. Road and Transport Authority (RTA) Customer Satisfaction Survey done for the following RTA services:
- Dubai Water Bus Facilities
- Dubai Paid Parking Facilities
- Dubai Taxi Services
- Dubai Metro Services
5. DU Telecom Customer Satisfaction Surveys done in Dubai, Umm Al Qwain, Abu Dhabi and Alm Ain branches

Market Researcher - Lawton and Yeo Designs Limited, Singapore www.lawton-yeo.com
Methodology: Face-to-face Interview with Audio Recordings on Selected Consumers and Retailers
Target Respondents: Consumers of Various Age/ Nationalities and Hypermarket Retailers

- Market survey for packaged drinks available in UAE Market for Tetrapak Packaging Solutions, Italy

Market Researcher - InCite Research LLC, Dubai UAE www.incite-research-intl.com
Methodology: Telephone and Face-to-face Interviews
Target Respondents: Supplier and Demand Market for Temperature Regulated Warehouses in Dubai, Abu Dhabi and Qatar

- Market survey for UAE Third Party Cold Storage Warehouse Facilities

Market Researcher - Kleindienst Properties, Dubai UAE www.kleindienst.ae
Methodology: Face-to-face Interviews
Target Respondents: Working Professionals and Residents of DIP / Green Community Area

- Market survey for required new shopping facilities and restaurants in Dubai Investment Park and Green Community

Sales and Marketing Executive

Integrators LLC

2009/10～ 2009/06

Product: Solatube Daylighting System

Pixel Digital Systems LLC

Business Consultant - Channel Sales Middle East

2009/05～ 2007/08

Product: Canon Document Scanners

Kofax

Sales and Marketing Executive

2007/08～ 2005/05

Products: Fujitsu, Kodak, Bell+Howell, Xerox and Visioneer Scanners, Plasmon Storage Devices, Qstar, Abbyy and Kofax Softwares