日本と海外をつなぐクラウドソーシング

BALSAM BRANDS INTERNATIONAL

BACK OFFICE LOYALTY SPECIALIST

2016/10～ 2017/01

- Send follow up emails to customer for their orders, shipping status and refunds
- Process orders for customer’s request
- Documenting some reports for summary on the

Rarejob Inc

ONLINE ENGLISH TUTOR

2016/09～ 2017/01

- I'm still working part time for this company
- Teach English online

CONVERGYS

ACCOUNT MANAGEMENT SPECIALIST

2016/06～ 2015/01

•Provide resolution for escalated concerns by regular agents
•Corrects mistaken national offers and provide instructions in order to receive the rewards promised to customer like gift cards, discounts, program packages, etc.
•Trained to handle OOP (Office of the President) calls.

CONVERGYS

EMAIL CORRESPONDENT

2012/06～ 2015/01

• Respond to customers concern via email
• Provide bill clarification and programming information via email.

CONVERGYS

CUSTOMER SERVICE REPRESENTATIVE

2010/11～ 2012/06

• Receive inbound calls and assist on customer’s concern
• Explain bills, process payments, provide programming channels, schedules and availability

Ace Promotion and Marketing Corp.

MILO EVENTS COORDINATOR

2009/12～ 2010/06

• Known as the Regional Head, handling all MILO events and concerns in South Luzon Area (Cavite, Laguna, Batangas, Mindoro and Palawan)
• Conducts training on how to be a Brand Ambassador