日本と海外をつなぐクラウドソーシング

Convergys Corp. Malaysia sd. Bhd

Email POC and TSR

2012/10～ 2013/09

Took inbound calls for New Zealand ISP
ensured the texhnical issues with internet are being fixed.
outbound calls for follow up to make sure that service is up and running.
Email POC, supervised EMAIL LOB which answers all general queries, technical isaues and billing/credit concerns.

Teletech Holdings

CSR II

2012/04～ 2012/10

Took inbound calls for T-mobile USA
assisted customers with their phone issues, billing concerns, payments and bill disputes, bill adjustments
General query for phone technical issues

Stream Global Services

TSR II

2011/12～ 2012/04

Took inbound calls for AOL dial and dsl customers
assisted cuatomers with setting up email, email clients, AOL dial up set up, software, billing and technical concerns.

Teletech Holdings

TSR II/ Chat Support

2011/06～ 2011/11

Took inbound calls for CLEARWIRE ISP- US based.
assisted customers to technical and general billing concerns.
Set up Internet, Wireless connection, email clients, modems, routers.
chat support- assisted customer through chat windows, payment, billing and technical concerns.
have been part of technical mentors assisting new hires taking technical calls.

Sutherland Global Services

CSR I

2009/05～ 2010/06

Took inbound calls for Avis and Budget- US based account whicj caters car rental reservations and extensions.