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jesi
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- Appraisal :
- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Personal Assistant
- Email Response Handling
- Customer Service & Support
- Web Search
- Data Entry
- Last Login : 2020-08-27
- Member Since : 2017-01-17
Career
Description
Tripaneer BV
Customer Service Associate Trainer (Training & Development)
2016/10~
- Responsible for training new hires for the Customer Service Associate post.
- Creates training materials for training
- Create contents for the CS helpdesk.
- Assess if the trainee is a good fit for the task in the company
Convergys
Team Support Specialist
2014/09~ 2016/09
• Handle call escalations.
• Support and assist agents.
• Conducts refresher and enhancement modules as needed.
• Acts as OIC in the absence of the Team Leads.
• Assist and mentor identified agents to ensure skill enhancement and development.
• Administrative Support
Accenture
Utilization Management Representative II
2008/01~ 2014/01
• Handles insurance requests and approval of medical procedures, equipment, and other medical necessity from medical providers.
• Follows up medical documents required for review and approval.
• Administrative Support
Education
Description
San Pedro College
2003/06~ 2007/03
Bachelor of Science in Nursing