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  • schedule Status:
    Available to work
  • Appraisal :
  • Job History(F) : 0 Results
  • Identified
  • Philippines
  • Favorites : 0 Results
Skills
Personal Assistant
Email Response Handling
Customer Service & Support
Web Search
Data Entry
  • Last Login : 2020-08-27
  • Member Since : 2017-01-17

Career

Description

Tripaneer BV

Customer Service Associate Trainer (Training & Development)

2016/10~

- Responsible for training new hires for the Customer Service Associate post.
- Creates training materials for training
- Create contents for the CS helpdesk.
- Assess if the trainee is a good fit for the task in the company

Convergys

Team Support Specialist

2014/09~ 2016/09

• Handle call escalations.
• Support and assist agents.
• Conducts refresher and enhancement modules as needed.
• Acts as OIC in the absence of the Team Leads.
• Assist and mentor identified agents to ensure skill enhancement and development.
• Administrative Support

Accenture

Utilization Management Representative II

2008/01~ 2014/01

• Handles insurance requests and approval of medical procedures, equipment, and other medical necessity from medical providers.
• Follows up medical documents required for review and approval.
• Administrative Support

Education

Description

San Pedro College

2003/06~ 2007/03

Bachelor of Science in Nursing