日本と海外をつなぐクラウドソーシング

Hinduja Global Solutions

Customer Service Representative

2010/05～ 2016/06

- Experience in providing customer support in busy call center environments for telecommunications, online gaming and health insurance employers.
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
- Strategic-relationship/partnership-building skills: listen attentively, solve problems creatively, use tact and diplomacy to find common ground and achieve win-win outcomes.
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Etelecare Global Solutions

Customer Service Agent

2009/04～ 2010/12

- Recognized as one of the top agents to be selected to handle sales. Ranking was based on accuracy, customer service, duration of calls and communication skills.
- Managed a very special program in transitioning a giant mobile company to be acquired.
- Worked with new clients in the development of new accounts.
- Consistently being commended by account holders.

Paragon International Customer Care

Subject Matter Expert

2006/06～ 2008/07

- Recognized as source of reliable information, techniques and skill by newly hired andtenured employees.
- Provided specializedknowledge, occupational experience, education and research to confidently address issues and take appropriate actions.
- Accomplished a high-volume workload within a deadline-driven environment with an average of 400 emails in any given week.
- Responsible for ensuring customer satisfaction by handling questions related to online gaming via email, chat, fax and snail mails.
- Arranged resolution of customer support issues that can’t be resolved by first line support.
- Ensured all customer communications are professional, accurate and timely.
- Resolved requests related to billing, account issues and some technical assistance.
- Used support applications for recording and tracking problems.