日本と海外をつなぐクラウドソーシング

WELLS FARGO EGS LLC

Research Analyst II

2015/08～ 2017/08

*Monitor transactions for credit card debit card processing on a daily basis.
*Analyze and flag transactions that maybe potentially fraud and coordinate/alert the merchant on the.suspicious transactions that were flagged.
*Understand the refund and chargeback processes and able to generate, maintain and analyze these reports.
*Coordinate with other risk and fraud management related processes and procedures.
*Monitor realtime queues and identify high-risk transactions within the business portfolio.
*Observe customer transaction to identify fraudulent activity such as account takeover, familiar fraud or identity theft.
*Identify fraud transactions and cancel them from further processing.

J.P. Morgan Chase Bank N.A.

Risk Management Analyst II

2013/01～ 2015/08

*Play a key role in contributing to the profitability of Chase and directly impacting our bottom line by retaining valued customers and minimizing credit losses resulting from Fraud.
*Responsible for, reducing losses on credit card fraud cases by thoroughly reviewing account and transaction details for recovery opportunities.
*Working directly with customers and merchants, and utilize excellent communication, problem-solving and decision-making skills to provide resolution to customers who have reported fraudulent activity.
*Use independent judgment to review and analyze cash or check transactions to determine if fraud or misrepresentation exists. This includes reasonable investigation from utilization of Fraud Tools (Lexis Nexis, VisaRol and other tools), data from Quality Assurance groups, Investor Support Services, Default and other departments within FREC.
*Input and maintain findings in departmental database for data mining and identification of trends and patterns.

Paypal Philippines

Consumer Risk Analyst 4

2019/04～ 2020/04

*Work cases as delivered (e.g., limit/dismiss accounts) or process spoof claims for customers, or grant/deny customer appeals.
*Analyze account activity and make an informed decision whether to allow the activity or prevent it.
*Continually monitor cases, identify trends and take action. Escalate to Senior Specialists if support is needed.
*Meet minimum performance targets in queues as assigned.

Upwork

Fraud Prevention Specialist

2020/04～

*Review flagged transactions generated by our fraud detection systems and determine risk and status of users
* Represent the department professionally in talking to internal and external customers in an inbound/outbound call center
* Analyze transaction patterns and respond quickly to high-risk situations
* Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss
* Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls
* Maintain daily and monthly performance standards, including those pertaining to quality and quantity
* Document fraudulent activity; work with trend analysts to support tracking and reporting efforts
* Partner with other functional areas of the Fraud Prevention department,
* Escalate issues to management and other functional areas as necessary regarding unusual activity, abnormal transactions, and customer care issues. Make recommendations for system and processes to increase efficiency and enhance customer service