日本と海外をつなぐクラウドソーシング

Xlibirs International

Sales Supervisor

2009/08～

Sales Supervisor (2009-present)
Xlibris Publishing UK-ANZ/Author Solutions Inc.
⦁ Assist writers in publishing their books through our services. I am responsible for gaining new business for the company and in retaining clients.
⦁ Outbound sales calls
⦁ Responsible for gaining new business for the publishing house and in retaining existing authors through continuous customer support and marketing assistance
⦁ I handle my own team of sales professionals. I am responsible for driving the team's performance to reach monthly targets set by the company and to ensure each agent can meet individual targets
⦁ Coaching agents on sales performance and providing them motivation to continue performing at their best
⦁ Handle escalations and save attempts on possible contract cancellations